Pepy policies
Shipping Policy
Effective 12 August 2026
Shipping within Australia
Orders are shipped within Australia using Australia Post Express Post. The shipping charge and any available free-shipping offer are shown at checkout before payment.
Dispatch cutoff
Paid orders completed before 1pm Adelaide time on a business day are targeted for dispatch that business day. Orders placed after the cutoff, on weekends or on public holidays are targeted for the next business day. Dispatch timeframes are targets and are not guaranteed.
Dispatch and tracking
After your order is dispatched, we will send a dispatch confirmation with an Australia Post tracking number. Australia Post tracking is available only after that number has been issued. Carrier delivery estimates may be affected by delays or circumstances outside our control.
Signature on delivery
You may add Signature on delivery at checkout for $1.99. Please ensure the delivery address supplied with your order is complete and accurate.
Lost or delayed parcels
If tracking has not updated or a parcel appears lost, contact us with your order number. We may ask you to allow the carrier's delivery window to pass while we lodge or support an Australia Post investigation. Any remedy will be provided in accordance with the Australian Consumer Law and the outcome of the carrier investigation.
Returned to sender
If a parcel is returned because the address supplied was incomplete or incorrect, delivery was refused, or the parcel was not collected, we will contact you about redelivery. Reasonable redelivery charges may apply. This does not limit your rights where the return resulted from our error or a failure covered by the Australian Consumer Law.
Delivery questions
Contact us with your order number if you need help with a delivery.